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HF100: Non-Technical Skills & Human Factors

Training: HR / Organizational Development

Would you like to improve your teamwork and leadership skills, communicate even more effectively, sharpen your situational awareness, and make sound decisions even in complex situations? In this simulation-based training, participants learn key fundamentals and work through challenging simulation scenarios featuring real-world challenges. They reflect on their behavior in such situations and practice making sound decisions in real time.

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Possible course languages: German

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Agenda:

Communication & stress
Decision-making & complexity
Situational awareness & perception traps
Workload management & human error
Leadership & assertiveness
Briefing, observation and debriefing of teams
Psychological safety
Crew Resource Management (CRM)

Objectives:

In the course HF100 Non-Technical Skills & Human Factors participants do not sit passively in the seminar room. They plan real missions, carry them out under time and decision pressure, and evaluate their results directly themselves. This way, the most important aha moments emerge where they belong: with the people who act.

This is how we proceed: In Interpersonal Skills LAB, 1–4 teams (each with 2–6 people) work under realistic conditions (information overload, time and decision pressure) on standardised missions. In each team, one person can take the lead, the other people act operationally. This makes individual behaviour and its impact on the team directly visible.

Improve decision-making under time pressure
Manage information overload
Be able to deal with distributed knowledge
Use limited communication channels successfully
Establish situational awareness in a structured way (FOR-DEC)
Get everyone on board: how to conduct briefings and debriefings successfully
Learn communication in complex situations (Closed Loop, SBAR)
Use psychological safety as a success factor
Human performance capabilities and limitations
Use all available resources successfully – Crew Resource Management (CRM)

The workshop is facilitated by Prof. Dr. Andreas Becker, an expert with extensive experience as trainer, consultant and executive across various industries including aviation and critical infrastructure.

Target audience:

Managers
Employees
Teams in all industries and all organizational units

Prerequisites:

The training does not require any special knowledge or skills.

Description:

In all enterprises, far-reaching decisions must be made daily. Information overload, distributed knowledge, time pressure, multitasking and limited communication channels create error-prone conditions. To be successful in this context and to avoid wrong decisions, training of specific competencies is required that have been developed and enhanced over decades in various industries where safe operations by individual employees and teams have particularly high priority.

We make the human factor comprehensible: In the workshop HF100 Non-Technical Skills & Human Factors you go through simulation scenarios with practice-oriented challenges, reflect your behavior in such situations and practice making good decisions in real-time.