Questions & Answers (FAQs)

Customer Service

In our Questions & Answers (FAQs) section, you will find answers to the most frequently asked questions about your chosen topic.

Note:
All course-specific questions can be found directly in the respective course, all hotel-specific questions in the respective hotel.

Registration / Reservation

Parking in the parking garage:
Parking garage No. 1 is located directly adjacent to the qSkills™ building at Südwestpark 65. When arriving via Willstätterstraße and Südwestpark street (opposite Fitness Center), you will find sufficient vehicle parking spaces as well as electric charging stations.

If you are accommodated at the NOVINA Südwestpark hotel, please use the hotel's own access road to the parking garage directly opposite the main entrance. The hotel has the option to offer discounted parking tickets. The parking tickets are available at the NOVINA Südwestpark hotel reception.

General ticket prices at the ticket machine:
0-2 hours free of charge, each additional hour 2,- EUR, maximum daily fee 16,- EUR. Loss of parking card 30.00 €. (As of: 25.05.2025)
The locations where the sessions are conducted are defined in the schedule overview of the respective course. If there is no suitable location for you or if you wish to train a closed group of participants on-site, please contact us via the following page Contact. A qSkills™ representative will get in touch with you shortly.
Upon request and depending on the technical prerequisites, we offer IN-HOUSE training for closed groups of a company/organization on-site at the customer's location. Feel free to contact us via the following link Contact. A qSkills™ representative will get in touch with you shortly.
To get to know each other better, we regularly conduct a participant evening with our trainers and course participants in Nuremberg on Mondays. You can find more information on the page: Participants' Evening
An overview of our various training formats can be found on our page under Service >> Training Formats. On the respective training pages, you will also find which format is intended for each training session.
The nearest charging stations for electric cars are located at the following streets, sorted by distance:
  • Südwestpark 50
  • Südwestpark 10
  • Südwestpark 44
  • Südwestpark 108
  • Südwestpark 100

All about your further training

The course start time on the first day and the course end time on the last day can be found in the respective course schedule. Additionally, you will receive this information in your registration confirmation email.

The start and end times on all other days will be defined by the trainer in conjunction with the participants. The day usually begins between 8 AM and 9 AM and typically ends between 4 PM and 5 PM.
The course language spoken during the training is defined for each course offering within the schedule overview of the respective course. Furthermore, depending on the training, we can also offer additional course languages. Please feel free to contact us via the following link Contact. A qSkills™ employee will get in touch with you shortly.

Hotel

qSkills™ maintains long-term partnerships with special rates with all hotels. We can recommend all of them without exception, even though the NOVINA Südwestpark hotel is very convenient due to its short distance and participants also have lunch there.
qSkills™ has established partnerships with various hotels in Nuremberg. An overview of our partner hotels can be found on the following page: Hotel reservation
In case of cancellation, please contact the hotel directly. Detailed information regarding the applicable cancellation terms can be found on the corresponding qSkills™ hotel page.
Information regarding check-in for your hotel can be found on the respective hotel detail page.
Information regarding check-out times of your hotel can be found on the respective hotel detail page.

The payment process for the respective hotel is listed accordingly on the qSkills™ hotel page under Reservation & Terms. Billing and payment are typically processed directly between participant and hotel, unless accommodations are a designated line item in the qSkills™ offering. Attached are links to the respective qSkills™ hotel pages for further details.

Your topic is not listed?

No problem. Send us a message with your question or give us a call.

* All fields marked with an asterisk are mandatory fields.