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OD100: openDesk™ - Fundamentals NEW

The one-day online training course OD100 openDesk™ - Fundamentals provides users with a compact introduction to the digital workplace openDesk™. Participants get to know the user interface and available apps in the browser, perform their personal basic configuration and use guided tours for the most important functions. Using typical workflows, they work with files, Open-Xchange modules, projects, wiki, chat, notes and video conferences and strengthen their collaborative work within the team.

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Possible course languages: German

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Agenda:

Introduction - the idea & philosophy behind openDesk™
Short excursus: the three user types in openDesk™: user, application admin, super admin
The user interface
Use in the browser
What is available? (apps/tiles)
What needs to be considered during the first login?
Basic configuration
- User settings
- Profile data, profile picture
- Dark mode, colors
First steps in the apps - guided tours
Basic functions
Documentation/help
Files
The openDesk™ workflow
The Open-Xchange modules
- E-Mail
- Calendar
- Contacts
- Tasks
Projects
Knowledge – working with the wiki
Video conferences
Chat
Notes
Collaborative work with openDesk™

Objectives:

The course OD100 openDesk™ - Fundamentals provides a practical introduction to the collaboration and office suite openDesk™. Participants receive a structured overview of the key components of openDesk™, their basic functions and the underlying workflow. The basic configuration of openDesk™ is also presented. Finally, participants learn how they can use the available documentation and additional support resources to independently obtain assistance and more in-depth information.

Target audience:

The course OD100 openDesk™ - Fundamentals is aimed at:

Employees in specialist departments who work with openDesk™
Administrative staff, team and project members in public administration and enterprises
Key users and multipliers in the context of openDesk™ introductions
Project participants in openDesk™ migration or rollout projects
Application admins who want to better understand the user perspective
Interested users who are looking for a compact, structured online introduction to openDesk™ fundamentals

Prerequisites:

To attend the course OD100 openDesk™ – Fundamentals at qSkills™, you should meet the following prerequisite:

Basic knowledge of office applications.

Description:

openDesk™ bundles email, calendar, files, projects, wiki, chat, video conferences and notes into an integrated digital workplace. This one-day online training course OD100 openDesk™ - Fundamentals teaches the fundamentals from the users’ perspective and, at the beginning, briefly outlines the three user types in openDesk™ – user, application admin and super admin – with a focus on the user role.

Participants get to know the user interface in the browser, see which apps/tiles are available and what needs to be considered during the first login. They then perform the basic configuration: user settings, profile data, profile picture, dark mode and color scheme. Guided “Guided Tours” make it easier to take the first steps in the most important apps and demonstrate key basic functions as well as the available documentation and support resources.

As the course progresses, participants work with files and get to know the typical openDesk™ workflow. They use the Open-Xchange modules for email, calendar, contacts and tasks and integrate projects, the knowledge wiki, video conferences, chat and notes into their daily work. The focus is on collaborative work with openDesk™ and on how information, communication and tasks can be brought together in a clear and traceable way in a digital workplace.