ITIL - The controlling instrument for efficient IT infrastructure

In our next IT board on 23rd Nov. 2004 at 5:00 PM, we invite you to this topic. The following presentations await you:

• ITIL - The Measure of All Things
  META Group Germany

• ITIL - in the Support Industry
  HDI, Help Desk Institute Central Europe

• ITIL - at Siemens VDO
  Siemens VDO

• ITIL - in Practice - Experience Reports
  merkantis Business Solutions GmbH

ATTENTION! OPPORTUNITY!

qSkills™ is giving away an ITIL Foundation workshop!

Good luck!

ITIL: How Do I Measure Effort and Return?

The Controlling Instrument for a High-Performance and Efficient IT Infrastructure

Every company that wants to remain competitive must focus on cost reductions in business processes, especially the IT department with its complex technical infrastructure.

TCO and ROI are two key terms, but IT controlling often falls short in determining pure infrastructure costs: Cost factors such as services and efficiency in business tasks are not measurable with traditional methods. Those who save costs must also ensure that expensive quality losses are avoided.

A systematic, professional, and comprehensive approach is needed. The internationally recognized de facto standard (Information Technology Infrastructure Library) offers excellent opportunities to standardize business processes, define best practices, and create transparency across the entire company. According to a study by the Gartner Group, targeted implementation of ITIL guidelines can reduce IT costs by up to 40%.

Curious to see these possibilities? Then we would like to invite you, along with our partners NIK e.V. and merkantis GmbH, to our next IT board on 23rd November 2004 at 5:00 PM. Top-notch speakers will share insights from the ITIL school and discuss how you can benefit from this IT management model.

By the way, one of our guests will soon personally discover that ITIL is much more than just a buzzword: We will be raffling off an ITIL Foundation workshop among all attendees.

Good luck!

Program

5:00 PM
Welcome
Michael Nordschild - Managing Director - NIK e.V.

5:10 PM
ITIL - The Measure of All Things
Georg Lukas - Director Consultant - META Group Germany

5:40 PM
ITIL in the Support Industry
Sönke Nissen - President - HDI, Help Desk Institute Central Europe

6:30 PM
ITIL at Siemens VDO
Oliver Lindner - IT Project Manager - Siemens VDO

7:00 PM
ITIL in Practice - Experience Reports
Dipl. Math. Jürgen Jöckel - Managing Director - merkantis Business Solutions GmbH

We would be delighted to welcome you to this informative exchange of experiences.
We look forward to seeing you and engaging in stimulating conversations.

Date:
23rd November 2004

Start:
5:00 PM

Location:
Süd-West-Park 65
90449 Nuremberg

Phone: 0911 / 80 10 331
Fax: 0911 / 80 10 339

Registration via e-mail to: info@qskills.de