AI322: Digital Customer Advisor with AI

Training: Artificial Intelligence

Participants receive a practical introduction to building an AI-based digital customer advisor. The course covers architecture, components, product integration, and tools such as OpenAI, Aleph Alpha, VectorDB, and LangChain. It addresses security mechanisms, the development of user intents, assistant skills and actions, as well as the use of vector databases for knowledge retrieval and extension options.

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Agenda:

  • Introduction to digital customer advisor and its purpose, architecture and objectives

 

  • Introduction to the course project: Development of a functional prototype of a digital customer advisor

 

  • Overview of the tools used
    • OpenAI
    • Aleph Alpha
    • VectorDB
    • Langchain

 

  • Development of user intents, assistant skills and actions

 

  • Setup of the vector database for knowledge retrieval

 

  • Prompt engineering for user guidance

 

  • Exploration of extension possibilities

 

  • Integration of the developed components into an assistant system

 

  • Consider security mechanisms and data protection

 

  • Discussion about future applications and advanced resources

Objectives:

Understanding of assistant system components, development of a basic assistant, integration of products, security mechanisms.

Target audience:

  • Developers
  • IT Professionals

Prerequisites:

To effectively follow the learning pace and content of the training AI322 Digital Customer Advisor with AI, we recommend prior participation in the following courses:


Alternatively, prior knowledge from the following areas is required:

  • Python programming fundamentals
  • Recommendation systems
  • Prompt engineering
  • Large Language Models

Description:

The constantly growing flood of information can make it difficult for customers to compare products and make the right choice. A digital customer advisor that knows all products precisely, understands queries, makes recommendations and even compares products can provide companies with a unique selling proposition.

In the workshop AI322 Digital Customer Advisor with AI participants learn how such an advisor is built, how it learns about the company's own products and which security mechanisms must be considered. The course covers architecture, components, product integration, various tools like OpenAI, Aleph Alpha, VectorDB and Langchain, the development of User Intents, Assistant Skills and Actions, the setup of a vector database for Knowledge Retrieval and extension possibilities.

We recommend additional participation in the following content-related modules:

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Guaranteed implementation:

from 2 Attendees

Booking information

Price:

850,00 € plus VAT.

(including lunch & drinks)

We are happy to conduct this training as an inhouse session at your location as well, please contact us.

Authorized training partner

NetApp Partner Authorized Learning
Commvault Training Partner
CQI | IRCA Approved Training Partner
Veeam Authorized Education Center
Acronis Authorized Training Center
AWS Partner Select Tier Training
ISACA Accredited Partner
iSAQB
CompTIA Authorized Partner
EC-Council Accredited Training Center

Memberships

Allianz für Cyber-Sicherheit
TeleTrust Pioneers in IT security
Bundesverband der IT-Sachverständigen und Gutachter e.V.
Bundesverband mittelständische Wirtschaft (BVMW)
Allianz für Sicherheit in der Wirtschaft
NIK - Netzwerk der Digitalwirtschaft
BVSW
Bayern Innovativ
KH-iT
CAST
IHK Nürnberg für Mittelfranken
eato e.V.
Sicherheitsnetzwerk München e.V.