AI324: Multilingual Customer Support and Enhanced Customer Experience with AI

Training: Artificial Intelligence

Participants learn how to use LLMs such as OpenAI or Aleph Alpha for real-time translation and style checking to improve quality in customer support. The course covers integration into chat applications with Python to enhance multilingual communication and customer experience.

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Agenda:

  • Introduction to customer communication and the role of customer support staff

 

  • Challenges in multilingual customer communication and the significance of LLMs

 

  • Introduction to Python and LLMs (OpenAI, Aleph Alpha) for customer communication enhancement

 

  • Practical application: Style validation and translation with LLMs

 

  • Integration of LLMs into a chat application: Technical aspects and best practices

 

  • Discussion of data privacy and ethical aspects in LLM usage

 

  • Conclusion and summary of learned content, final discussion

Objectives:

Customer communication improvement, language model utilization, style checking and translation, Python and LLM application, chat application integration.

Target audience:

  • Developers
  • IT Professionals

Prerequisites:

To effectively follow the learning pace and content of the training AI322 Digital Customer Advisor with AI, we recommend prior participation in the following courses:


Alternatively, prior knowledge in the following areas is required:

  • Python programming fundamentals
  • Prompt Engineering
  • Large Language Models

Description:

Companies often interact with customers via chat or email, and customer support representatives represent the company in these interactions. Difficulties can arise due to misunderstandings or language barriers that impede effective communication. Large Language Models (LLMs) enable real-time style checking and translation, which can help ensure consistently high quality in customer communication.

In the workshop AI324 Multilingual Customer Support and Enhanced Customer Experience with AI, participants learn how to use Python and LLMs (e.g., OpenAI, Aleph Alpha) to transform customer communication and integrate these tools into a chat application.

We recommend additional participation in the following related modules:

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Guaranteed implementation:

from 2 Attendees

Booking information

Price:

450,00 € plus VAT.

(including lunch & drinks)

We are pleased to conduct this training as an inhouse session at your location as well, please contact us.

Authorized training partner

NetApp Partner Authorized Learning
Commvault Training Partner
CQI | IRCA Approved Training Partner
Veeam Authorized Education Center
Acronis Authorized Training Center
AWS Partner Select Tier Training
ISACA Accredited Partner
iSAQB
CompTIA Authorized Partner
EC-Council Accredited Training Center

Memberships

Allianz für Cyber-Sicherheit
TeleTrust Pioneers in IT security
Bundesverband der IT-Sachverständigen und Gutachter e.V.
Bundesverband mittelständische Wirtschaft (BVMW)
Allianz für Sicherheit in der Wirtschaft
NIK - Netzwerk der Digitalwirtschaft
BVSW
Bayern Innovativ
KH-iT
CAST
IHK Nürnberg für Mittelfranken
eato e.V.
Sicherheitsnetzwerk München e.V.