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AI324: Multilingual Customer Support and Enhanced Customer Experience with AI

Training: Artificial Intelligence

Participants learn how to use LLMs such as OpenAI or Aleph Alpha for real-time translation and style checking to improve quality in customer support. The course covers integration into chat applications with Python to enhance multilingual communication and customer experience.

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Possible course languages: German

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Agenda:

Introduction to customer communication and the role of customer support staff

Challenges in multilingual customer communication and the significance of LLMs

Introduction to Python and LLMs (OpenAI, Aleph Alpha) for customer communication enhancement

Practical application: Style validation and translation with LLMs

Integration of LLMs into a chat application: Technical aspects and best practices

Discussion of data privacy and ethical aspects in LLM usage

Conclusion and summary of learned content, final discussion

Objectives:

Customer communication improvement, language model utilization, style checking and translation, Python and LLM application, chat application integration.

Target audience:

Developers
IT Professionals

Prerequisites:

To effectively follow the learning pace and content of the training AI322 Digital Customer Advisor with AI, we recommend prior participation in the following courses:

Alternatively, prior knowledge in the following areas is required:

Python programming fundamentals
Prompt Engineering
Large Language Models

Description:

Companies often interact with customers via chat or email, and customer support representatives represent the company in these interactions. Difficulties can arise due to misunderstandings or language barriers that impede effective communication. Large Language Models (LLMs) enable real-time style checking and translation, which can help ensure consistently high quality in customer communication.

In the workshop AI324 Multilingual Customer Support and Enhanced Customer Experience with AI, participants learn how to use Python and LLMs (e.g., OpenAI, Aleph Alpha) to transform customer communication and integrate these tools into a chat application.

We recommend additional participation in the following related modules: